🎫

Ticket Tool

Professional ticket system for your Discord server — simple, reliable, and fully customizable.

🚀 Add to Discord Documentation

✨ Features

🎛️

Custom Panels

Create stylish panels with dropdown menus. Users choose a category and describe their issue in a modal.

🔒

Private Channels

Each ticket is a private channel visible only to the author and your support team.

📄

Transcripts

Generate HTML transcripts of any ticket with one click. Saved to your log channel automatically.

⏱️

Auto-Close

Set a timer to automatically close inactive tickets. Keeps your server clean.

👥

Support Role

Assign a role to handle tickets. Only staff can see and respond to support requests.

⚙️

Highly Configurable

Custom welcome messages, ticket limits, and more — all via slash commands.

📚 Documentation

Initial Setup

Invite the bot using the link at the bottom of this page. Required permissions: Manage Channels, Manage Roles, Send Messages, Read Messages, Read Message History, Attach Files, Use Slash Commands.
Run /ticket config and set the support role and a category. Example:
/ticket config support_role:@Support category:Tickets log_channel:#logs
Create a panel with /ticket panel. Enter categories in the format:
Bug,🔧; Report,🚫; Question,❓ (semicolon separated, each label + optional emoji).
The panel will appear in the current channel. It persists across bot restarts.

Configuration Options

/ticket config All options:

support_role – Role that can see and manage tickets.
category – Category where ticket channels are created.
log_channel – Channel where transcripts and logs are sent.
welcome_message – Custom message when a ticket is opened. Use {user} and {guild}.
ticket_limit – How many open tickets a user can have (default 1).
auto_close_hours – Hours of inactivity before auto-closing (0 = off).
transcript_on_close – Whether to save a transcript when closing (true/false).

Managing Tickets

Inside a ticket channel, three buttons appear:

🔒 Close – Asks for a reason, then removes the author's send permission. A transcript can be saved.
🗑️ Delete – Deletes the channel after 5 seconds. Saves transcript if enabled.
📄 Transcript – Generates and sends the current transcript to the log channel.

Both the ticket author and support roles can use these buttons.

Auto-Close System

If auto_close_hours is set, the bot checks every 30 minutes. Tickets with no activity for the specified time are deleted (transcript saved if configured).

❓ FAQ

How do I set up the support role?

Run /ticket config support_role:@YourRole to assign which role can view and manage tickets. You can change it at any time.

What happens if I restart the bot?

All panels are saved and reloaded automatically. Tickets remain unchanged. The bot is fully persistent.

How do I change the welcome message?

Use /ticket config welcome_message:"Hello {user}, we will help you soon!"

Can I limit how many tickets a user opens?

Yes, set ticket_limit via config. If a user tries to open another, they are prompted to close an existing one first.

🔗 Add Ticket Tool to Your Server

The bot needs these permissions to work:

Manage Channels Manage Roles Send Messages Read Messages Read Message History Attach Files Use Slash Commands

➕ Add to Discord